OUR COMMITMENT TO EXCELLENCE IN SERVICE DELIVERY

Coast Development Authority is committed to providing high quality integrated development-oriented services to its customers. As part of our commitment to service delivery, CDA displays citizen’s service delivery charter that provides essential information that customers are entitled to know about the goods and services offered by the institution.

The service charter is a public commitment of CDA to our customers and stakeholders. It provides customers with a clear description of roles and responsibilities as they apply to customer service activities in the institution.

The charter will be amended and reviewed regularly taking into account our stakeholders’ input and findings on surveys and new changes within the organization and operating environment. Continuous assessment and monitoring of our performance will be carried out through customer feedback surveys for continual improvement

.

CUSTOMER COMPLAINTS

Coast Development Authority has established the Resolution of Public Complaints Unit whose core function is ensuring timely and efficient resolution of complaints that may emanate from the various service point within the institution.

The committee laisses with the different departments in the institution to ensure that any complaints that may arise are resolved in a timely and efficient manner and to the satisfaction of all the parties involved.

CITIZENS’ SERVICE DELIVERY CHARTER

All enquiries and feedback to be directed to:

Managing Director
Coast Development Authority
P.O. Box 1322- 80100, Mombasa.
Tel: 0794100000, 0208009196
Email: cda@cda.go.ke
Website: www.cda.go.ke

OR

The Commission Secretary/ CEO Commission on Administrative Justice
P.O. BoX 20414-0200, Nairobi.
Tel: +254 020 2270000/2303000
Email:Certificationpc@ombudsman.go.ke
Website: www.ombudsman.go.ke